Frequently Asked Questions

I've never climbed before. Do you cater to beginners? What else do I need to know?

All climbers receive a short orientation session covering safety and belaying. We have over 68 different indoor climbing walls, which have been constructed for every level of ability.

What should I wear to climb?

Wear comfortable clothes that allow a free range of movement. Closed shoes are required to be worn (sneakers are ideal). Hooded sweatshirts are not suitable to wear while climbing. Climbing shoes are not allowed to be worn while climbing our walls as they will damage our surfaces.

Are there age restrictions?

While ClimbZone offers a thrilling experience for climbers of all ages and ability levels, you must be at least two (2) years of age to climb. Active adult supervision is required for any child under the age of 14 to climb. The ropes course has a minimum height of 48″. Any child 42″-48″ may ascend with a paid adult.

What types of payment do you accept at ClimbZone?

We accept cash and all major debit and credit cards.

Do you have food and drinks available?

Yes, we sell a variety of light snacks, ice cream and cold beverages. We also allow you to bring in outside food, whether you are having a birthday party in one of our party spaces, or if you just want to bring a lunch. We do not allow birthday celebrations in our cafe area.

Where can I park?

We have a lot of of safe, well-lit parking available in the parking lot directly in front of our entrance. Parking for Groups: Groups coming in buses should direct their driver to the far end of the parking lot. The group could be dropped off near our entrance first. At no time should the bus (or buses) be parked at our main entrance in the front of the building.

Do you offer a Military and First Responders discount?

Yes, we do offer a 20% discount on general admission to our friends in the military and those who are uniformed first responders. In order to receive the discount, you must be an active or retired member of the Army, Navy, Air Force, Marines, a Police Officer, a Fire Fighter or EMT. You must present valid identification to receive the discount.

What is auto-belaying?

In a traditional climbing gym, a guest would need to be belayed by a friend or an instructor to ensure the climber comes down off the wall in a controlled and safe manner. ClimbZone utilizes a state-of-the-art, hydraulic automatic belay systems which eliminates the need for a human belayer and enables even the youngest of guests to take control of their own climbing. The automatic belay retracts as your child climbs under their own strength, and lowers them to the ground gently once they reach their limit. While our system does provide our youngest guests with a level of freedom, active adult supervision is required for any child under the age of 14 to climb.

Is there a weight restriction?

Yes. Our auto-belay system can handle a maximum weight of 250 lbs, so most adults can climb, too!

What if I don't own any climbing equipment?

Not a problem. We provide all of the necessary equipment required to climb our walls. In fact, all guests are required to wear our harnesses when they climb (NO exceptions can be made).

Does climbing provide a good workout?

Climbing is one of the best workouts around. You’ll build strength and flexibility while burning calories. Because you are pulling and pushing your own body weight, you gain strength in a natural, healthy way. Plus it’s easy to stay motivated because climbing is so much fun!

Do we need to make a reservation?

Reservations are HIGHLY recommended for weekends and any school holidays and can be completed using our online reservation tool. To cancel a reservation and receive a full refund it must be cancelled at least 24 hours in advance. Our site is protected with SSL but you do not see the https:// because we have embedded the code for the widget being used directly onto our site. All guest information, including personal and payment information, is kept private and secure on our server.

Can I come into the facility and reserve a group of tables to use for my own party without renting one of your party spaces?

Unfortunately, you cannot. We have limited open seating that cannot be held, but can certainly be used for a quick special snack. Balloons and personal decorations are not permitted in the café area.

Is there a place to eat inside if you bring a picnic lunch?

Yes. We have a small, clean café area open to those who either purchase entry as a walk-in or have come in with general reservations. Seating is available on a first come/first served basis. Because seating is limited, we ask that you are courteous of other guests and only use the tables for as long as it take you to enjoy a snack, a quick meal, or a cupcake. We offer plenty of cubbies and lockers to store your stuff, and there is comfortable seating throughout the facility, should you need to take a break.

Frequently asked questions

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