Frequently Asked Questions
Frequently asked questions
All climbers receive a short orientation session covering safety and belaying. We have over 68 different indoor climbing walls, which have been constructed for every level of ability.
Wear comfortable clothes that allow a free range of movement. Closed shoes are required to be worn (sneakers are ideal). Hooded sweatshirts are not suitable to wear while climbing. Climbing shoes are not allowed to be worn while climbing our walls as they will damage our surfaces.
While ClimbZone offers a thrilling experience for climbers of all ages and ability levels, you must be at least two (2) years of age to climb. Active adult supervision is required for any child under the age of 14 to climb. The ropes course has a minimum height of 48″. Any child 42″-48″ may ascend with a paid adult.
Yes, we sell a variety of light snacks, ice cream and cold beverages. We also allow you to bring in outside food, whether you are having a birthday party in one of our party spaces, or if you just want to bring a lunch. We do not allow birthday celebrations in our cafe area.
Yes, we do offer a 20% discount on general admission to our friends in the military and those who are uniformed first responders. In order to receive the discount, you must be an active or retired member of the Army, Navy, Air Force, Marines, a Police Officer, a Fire Fighter or EMT. You must present valid identification to receive the discount.
In a traditional climbing gym, a guest would need to be belayed by a friend or an instructor to ensure the climber comes down off the wall in a controlled and safe manner. ClimbZone utilizes a state-of-the-art, hydraulic automatic belay systems which eliminates the need for a human belayer and enables even the youngest of guests to take control of their own climbing. The automatic belay retracts as your child climbs under their own strength, and lowers them to the ground gently once they reach their limit. While our system does provide our youngest guests with a level of freedom, active adult supervision is required for any child under the age of 14 to climb.
Yes. Our auto-belay system can handle a maximum weight of 250 lbs, so most adults can climb, too!
Reservations are HIGHLY recommended for weekends and any school holidays and can be completed using our online reservation tool. To cancel a reservation and receive a full refund it must be cancelled at least 24 hours in advance. Our site is protected with SSL but you do not see the https:// because we have embedded the code for the widget being used directly onto our site. All guest information, including personal and payment information, is kept private and secure on our server.