Frequently asked questions

All climbers receive a short orientation session covering safety and belaying. We have 80 different indoor climbing walls, which have been constructed for every level of ability.

Wear comfortable clothes that allow a free range of movement. Closed shoes are required to be worn (sneakers are ideal). Hooded sweatshirts are not suitable to wear while climbing. Climbing shoes are not allowed to be worn while climbing our walls as they will damage our surfaces.

While ClimbZone offers a thrilling experience for climbers of all ages and ability levels, you must be at least two (2) years of age to climb. Our oldest climber is 83! Active adult supervision is required for any child under the age of 12 to climb.

No. Spectators are admitted for free.
We accept cash and all major debit and credit cards.

Yes, we sell a variety of light snacks, ice cream and cold beverages. We also allow you to bring in outside food, whether you are having a birthday party in one of our party spaces, or if you just want to bring a lunch.

We have ample safe, well-lit parking available in the area along the front of our building, as well as around back.  Please do not park in the lot directly across the street from us.  They will tow.

Parking for Groups: Groups arriving in buses should direct their driver to the rear parking lot.  Use the doorbell to alert us to your presence and we will immediately admit you from that entrance.  At no time are buses allowed to park in the front lot.

Yes, we offer a 20% discount on general admission to our friends in the military, uniformed first responders and their immediate family members. Discount applies to any active/retired uniformed individual.  You must present valid identification to receive the discount.  If booking online, please present your id upon check-in and we will gladly refund the difference.

In a traditional climbing gym, a guest would need to be belayed by a friend or an instructor to ensure the climber comes down off the wall in a controlled and safe manner. ClimbZone utilizes a state-of-the-art, hydraulic automatic belay system which eliminates the need for a human belayer and enables even the youngest of guests to take control of their own climbing. The automatic belay retracts as your child climbs under their own strength, and lowers them to the ground gently once they reach their limit. While our system does provide our youngest guests with a level of freedom, active adult supervision is required for any child under the age of 12 to climb.

Yes. Our auto-belay system can handle a maximum weight of 250 lbs, so most adults can climb, too!

Not a problem. We provide all of the necessary equipment required to climb our walls. In fact, all guests are required to wear our harnesses when they climb (NO exceptions can be made).
Climbing is one of the best workouts around. You’ll build strength and flexibility while burning calories. Because you are pulling and pushing your own body weight, you gain strength in a natural, healthy way. Plus it’s easy to stay motivated because climbing is so much fun!

Reservations are HIGHLY recommended for weekends and any school holidays and can be completed using our online reservation tool. To cancel a reservation and receive a full refund it must be cancelled at least 24 hours in advance. Our site is protected with SSL but you do not see the https:// because we have embedded the code for the widget being used directly onto our site. All guest information, including personal and payment information, is kept private and secure on our server.

Unfortunately, you cannot. We have limited open seating that cannot be held, but can certainly be used for a quick special snack. Balloons and personal decorations are not permitted in the café area.

Yes. We have clean café area open to those who either purchase entry as a walk-in or have come in with general reservations. Seating is available on a first come/first served basis. Because seating is limited, we ask that you are courteous of other guests and only use the tables for as long as it take you to enjoy a snack, a quick meal, or a cupcake. We offer plenty of cubbies and lockers to store your stuff, and there is comfortable seating throughout the facility, should you need to take a break.

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